TBA Law Blog


Posted by: Stacey Shrader Joslin on Dec 7, 2022

Washington, D.C., attorney General Karl Racine filed a lawsuit yesterday against SmileDirectClub, alleging the Nashville-based company requires customers to sign nondisclosure agreements in order to receive refunds. This action, Racine says, prevents consumers from making informed purchasing decisions. The suit is seeking a court order to invalidate the requirement and bar the company from using deceptive business practices. It also is seeking restitution for consumers and imposition of civil penalties. SmileDirectClub said its policy follows American Association of Orthodontics guidelines for refunds. The Nashville Business Journal has more from both sides of the dispute.