TBA Law Blog


Posted by: Stacey Shrader Joslin on Aug 17, 2022

The pandemic and other recent stressful events have made empathetic communications even more necessary. Most business consultants — and certainly most workers — agree that empathy is a critical leadership skill that can forge a stronger, more cohesive and more motivated workforce. Joel Schwartzberg writes in the Harvard Business Journal about four elements that are critical for empathetic communications: listening, acknowledging distress, demonstrating care and taking appropriate action to mitigate the situation or provide comfort. Schwartzberg provides examples of how each of these elements can be employed and ends with a list of do’s and don’ts to demonstrate greater empathy.