TBA Law Blog


Posted by: Julia Wilburn on Mar 3, 2026

In honor of National Consumer Protection Week, the Tennessee Attorney General’s (AG) Office Division of Consumer Affairs (DCA) on Monday announced the top 10 complaint categories for 2025. In addition, DCA helped Tennessee consumers recover more than $3.6 million in cash, merchandise and services in 2025 through its voluntary mediation program. Last year, DCA received 9,938 formal consumer complaints and worked to route each to the appropriate agency or mediate disputes directly between consumers and businesses. The division’s informal mediation process provides a free, good-faith pathway to resolve disagreements involving purchases of products or services for personal or household use. “Our goal is simple — help Tennesseans resolve disputes and protect their hard-earned money,” said AG Jonathan Skrmetti. “In 2025, that work translated into real results for thousands of families across the state.” Read more in a press release.